We’re making changes to our meal distribution service and sites beginning Monday, April 13.
First, please note that meal service will not be available on Friday, April 10, since schools will be closed and staff will not be working.
Beginning Monday, April 13, we will only distribute meals three days per week: Monday, Wednesday and Friday, from 11 a.m. to 1 p.m. Extra food will be provided each day to make sure children’s needs are met.
Distributing meals three days per week will help safeguard our families and employees by requiring fewer trips to pick up food.
Starting Monday, April 13, we also will be making changes to the number and list of sites serving as meal distribution locations.
For a complete list of food locations and other details, please visit polkschoolsfl.com/lunchlocations.
Please note that PCPS no longer requires that children be present to receive meals. Although we prefer that children are present (to help ensure the meals are going to the right place), it is not required.
If children are not present, please bring their school ID, or be ready to provide their names/schools to PCPS staff. This is necessary for record-keeping purposes.
Families are still welcome to visit any meal distribution site to receive food. This service is available to all Polk County children, including students of public, private and charter schools, and homeschool students.
Polk County Public Schools has established a help line to assist students and families with technical issues related to distance learning.
The help line is available at 863-614-1600 on weekdays from 8:30 a.m. to 7 p.m.
Students and families can call the line to receive help with general technical problems and issues related to specific applications. Before calling, please make a note of the device you are using and its operating system (if using a home computer or laptop).
The virtual call center will be staffed remotely by PCPS network managers and curriculum team members. PCPS began distributing devices and conducting distance learning last week, and staff know the process has been frustrating for many families, said Dr. Tina Barrios, PCPS’ assistant superintendent of information systems and technology.
Because of the challenges involved with distributing devices at schools countywide while beginning distance learning at the same time — all while working within staffing limitations imposed by the coronavirus — Barrios said PCPS did not initially have the means to handle the resulting volume of tech support questions and other issues.
“We wanted to streamline support so that it was consistent throughout the district,” Barrios said. “We felt like our students and families at least needed to get a live voice when they called in.”
The help line begins operating today, Wednesday, April 8. Students and families are asked to please be patient when calling, as PCPS expects that staff will initially be handling a high volume of calls.
Student devices will be available to parents on Wednesday- Friday, April 1st – 3rd, 11:00am – 1:00p.m. only. This will be in the front of our school. It will be drive-thru style. Please stay in your vehicle. Parents or students will not be allowed into the school at this time. You will be required to sign a paper claiming responsibility for the device, and the device will be checked out to your student in Destiny (like our library books). We will try and be as fast as possible, but please be patient as we checkout the devices. PLEASE only come get a device if it is absolutely needed, as we do not have enough devices for every single student. The District has a “1 device per household” rule. We want to make sure everybody has an equal opportunity to learn during this time. Thank you!
PCPS will be offering extra food items at our food distribution sites today, March 19, and Friday, March 20, to help children through next week’s spring break.
We are offering this extra food because our food distribution sites will be closed during spring break, which is March 23 – 27.
Again, children can receive extra food today, March 19, and Friday, March 20, at our distribution sites.
Food distribution sites are open from 11 a.m. to 1 p.m.; we have added new sites. For the most up-to-date list of all available food distribution sites, please visit polkschoolsfl.com/lunchlocations.
Meals are available to children 18 years and under. Children must be present to receive meals, and the meals must be taken off-site. Students may receive free meals at any food distribution site, regardless of where they attend school.
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